Terms of Service

1. Acceptance of Terms

Welcome to One Carship. These Terms of Service ("Terms") govern your use of the One Carship website and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Description of Services

One Carship provides vehicle transportation services throughout the United States. We connect customers with auto transport carriers to facilitate the shipping of vehicles from one location to another. Our services include but are not limited to:

• Open carrier transport
• Enclosed carrier transport
• Door-to-door delivery
• Expedited shipping
• Nationwide auto transport
• Transport for cars, trucks, SUVs, motorcycles, and specialty vehicles

3. Service Broker Relationship

One Carship acts as a broker to arrange for the transportation of vehicles by licensed and insured auto carriers. We are not a carrier and do not transport vehicles directly. We connect customers with professional auto transport carriers who will perform the actual transportation services.

4. Quotes and Pricing

Quotes provided through our website or by our representatives are estimates based on the information provided at the time of the quote. Actual pricing may vary based on factors including but not limited to:

• Vehicle size, weight, and modifications
• Distance and route
• Pickup and delivery locations
• Seasonal factors and current market conditions
• Expedited or specialized service requirements
• Additional services requested

All quotes are valid for up to 7 days, subject to market conditions. Prices are not guaranteed until confirmed with a deposit.

5. Booking and Payment

To book our services, you must:

• Provide accurate and complete information about yourself and your vehicle
• Pay a non-refundable deposit to secure your booking
• Pay the remaining balance as specified in your order details

Payment methods accepted include credit cards, debit cards, and electronic fund transfers. The balance payment is typically due upon delivery of the vehicle, paid directly to the carrier, unless other arrangements have been made in advance.

6. Vehicle Condition and Inspection

Before transport, you must:

• Ensure your vehicle is in working condition with functioning brakes
• Remove all personal belongings from the vehicle (personal items are not covered by carrier insurance)
• Leave only 1/4 tank of fuel in the vehicle
• Disable alarms and toll tags
• Document any existing damage prior to transport
• Ensure your vehicle is clean enough for a proper inspection

At pickup and delivery, you or your designated representative must be present to inspect the vehicle with the carrier and sign the Bill of Lading, which documents the vehicle's condition before and after transport.

7. Scheduling and Delivery

One Carship provides estimated pickup and delivery dates based on carrier availability and standard transit times. These dates are estimates and not guarantees. Actual pickup and delivery dates may vary due to:

• Weather conditions
• Traffic conditions
• Road closures
• Mechanical issues
• Other unforeseen circumstances

We will make every effort to keep you informed of any changes to the estimated schedule. One Carship is not responsible for any consequential damages resulting from delays in pickup or delivery.

8. Cancellation and Refund Policy

Cancellation policies are as follows:

• Cancellations made before a carrier has been assigned may be eligible for a partial refund of your deposit, less a service fee.
• Cancellations made after a carrier has been assigned but before the scheduled pickup date will result in forfeiture of the deposit.
• Cancellations made after the carrier has arrived for pickup may result in additional fees.

Specific refund amounts and timeframes will be detailed in your service agreement.

9. Insurance and Liability

All carriers in our network are required to maintain cargo insurance as required by federal law. This insurance covers damage to your vehicle that occurs during transit, subject to the terms and conditions of the carrier's insurance policy.

To file a claim:

• Any damage must be noted on the Bill of Lading at the time of delivery
• Claims not noted on the Bill of Lading may be denied
• You must notify One Carship of any damage within 24 hours of delivery
• One Carship will assist in facilitating the claims process with the carrier

Insurance does not cover:

• Pre-existing damage
• Personal items left in the vehicle
• Mechanical or electrical malfunctions not related to transport
• Damage from "acts of God" (natural disasters, etc.)

10. Intellectual Property

All content on the One Carship website, including text, graphics, logos, images, and software, is the property of One Carship or its content suppliers and is protected by U.S. and international copyright laws. The compilation of all content on the website is the exclusive property of One Carship and is protected by U.S. and international copyright laws.

11. Limitation of Liability

One Carship's liability is limited to the amount paid for our brokerage services. We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Delays in transit
• Acts or omissions of carriers
• Damage not properly documented at delivery

12. Indemnification

You agree to indemnify, defend, and hold harmless One Carship, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of our Services or violation of these Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or our Services shall be resolved exclusively through final and binding arbitration in Chicago, Illinois, under the rules of the American Arbitration Association.

14. Amendments to Terms

One Carship reserves the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at: